Frequently Asked Questions
A few practical answers for choosing and caring for your workday carry.
How do I choose the right size?
Measure the folders and items you actually carry. Compare internal dimensions when provided. Exterior measurements describe the bag body and leave less usable room inside. If interior measurements are not listed, contact us for fit help before ordering.
Will a bag fit my laptop?
Screen diagonal alone cannot confirm fit. Check your device width, height and thickness, including any sleeve, against the available compartment information. Nominal size labels are references, not universal compatibility promises.
What is the difference between leather, PU and canvas?
Cowhide is genuine leather; PU is a synthetic leather-look material. Canvas and Oxford cloth are textiles. Each product page identifies the material information available, and we do not describe PU as genuine leather.
Does every bag include a shoulder strap?
Carrying details vary by style. Check the product description and photos. We state adjustable or detachable straps only when those features are documented.
How should I care for my bag?
Remove dust with a soft cloth, avoid soaking and let a damp bag air dry away from heat. Choose care products for the confirmed material and spot-check first. Do not apply leather conditioner to PU or fabric.
Where do you ship and how long does it take?
We ship only to the contiguous 48 United States. Processing takes 1–3 business days, followed by 2–7 days in transit. Standard shipping is free on orders $59 or more after discounts and before tax; below $59 it is $6.99.
How do returns and refunds work?
Request a return within 30 days of delivery. Items must be unused and in their original packaging. Return to Nicholas Carr LLC, 111 Garbon Dr, Summerville, SC 29485. We pay return shipping for defects, wrong items and shipping damage; customers pay for other reasons. Inspection takes 3–5 business days after receipt. Approved refunds are then initiated; bank timing varies. Read our Refund Policy for the steps.
How can I contact Carr Cases?
Email [email protected], call +1 (854) 225-5495 or use our contact form. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.