Returns & Refunds
A bag should suit the way you carry. If your selection is not right, you may request a return within 30 days of delivery.
Return condition
Items must be unused and returned with the original packaging and included components. You may inspect a bag indoors to assess it, but please do not put it into daily use before deciding. This condition does not limit help for an item that arrives damaged, defective or incorrect.
How to return
- Contact [email protected] or +1 (854) 225-5495 within 30 days of delivery with your order number and reason for returning. You can also use our contact form.
- Pack the unused item securely in its original packaging. Include your order number and contact details so we can identify your return.
- Send the return to the address below. You may contact us first for guidance. Use a tracked service and keep your shipping receipt.
Return address
Nicholas Carr LLC / Carr Cases Returns
111 Garbon Dr
Summerville, SC 29485
United States
Who pays return shipping?
We pay return shipping for quality problems, incorrect items and shipping damage. Contact us before paying for a label in those cases so we can arrange an appropriate return method. For change-of-mind, fit or other non-fault returns, the customer pays return shipping. Original standard shipping charges are not refunded for non-fault returns. If the item was defective, damaged or incorrect, we refund any applicable original shipping charge as well.
Inspection and refund timing
After we receive your return, allow 3–5 business days for inspection. Once approved, we initiate the refund to the original payment method and notify you. The time for funds to appear depends on your bank or payment provider. We do not charge a restocking fee for an eligible return.
Exchanges and cancellations
For a different style or color, return the original item under this policy and place a new order for your preferred choice. Contact us promptly to request cancellation before shipment. If an order has already shipped, follow the return process after delivery.
Need help?
Our customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Email [email protected] or call +1 (854) 225-5495.